PQRS

Standard Operations Management

PQRS — Requests, complaints, claims, and suggestions

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PQRS

What this module includes

Manage requests, complaints, claims, and suggestions with configurable workflows, response times, and automatic escalation. Internal or external users submit cases from a public or internal form. Includes SLA breach alerts, a tracking dashboard, and statistical reports. This module is designed to cover the most common operational needs in occupational safety and health management. It offers a complete set of tools that let your team work efficiently, with smart reports, traceability and real-time collaboration.

0:00

Everything you need in PQRS

Every feature is designed to optimize your operation and ensure your company's regulatory compliance.

01

Configurable handling workflows

02

Response times and SLA

03

Automatic escalation on breach

04

Public or internal form

05

Tracking dashboard and statistics

06

Post-resolution satisfaction surveys

Why choose it?

Designed for your daily operation

PQRS fits naturally into your team's day-to-day. Access it from any device, automate repetitive processes and keep full control of your occupational safety and health management.

  • AI-powered predictive reports that anticipate trends and risks before they happen.
  • Simultaneous collaboration across teams with instant change synchronization.
  • Report generation in PDF, Excel and CSV with customizable templates.
  • A contextual alert system that prioritizes the urgent and removes irrelevant notifications.
  • A complete log of every action with auditable traceability by user and date.
PQRS
0% SLA

Guaranteed response times

0% Escalation

Automatic alerts on expiration

0% Satisfaction

Positive resolution rate

Annual investment

Everything you need for PQRS

A strategic investment that protects your company, saves hours of manual work and adapts to the pace of your operation.

  • Guaranteed compliance Reduces the risk of penalties and non-conformities.
  • Support and onboarding included Expert guidance from day one, in Spanish.
  • Scales with your operation Multi-site, multi-company and continuous updates at no cost.
  • No mandatory commitment Full flexibility: pay yearly, cancel whenever you want.
The price may vary depending on the chosen plan.
Standard

PQRS

Full access to all the module's features.

COP 5.388.627 /year
Includes
  • Full access to the module
  • Support and training
  • Continuous updates
  • No commitment required
Request a Demo

Interested in PQRS?

Request a personalized demo and discover how this module can help your company improve its OSH management.

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